Every AstroGear item is printed to order just for you. If something isn't right, here's how returns work. These terms apply to all orders, wherever you are, and don't affect your statutory rights.
Changed your mind?
You can return any item within 14 days of delivery for a full refund of the item price. Items must be unworn, unwashed and in the same condition you received them. You pay the cost of sending the item back.
Gift cards can't be returned.
Damaged, faulty or wrong item?
If your order arrives damaged, has a printing fault or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You won't pay anything to return a faulty item, and in most cases we won't need it back.
Order not arrived?
If your order hasn't arrived within 30 days of being dispatched, get in touch and we'll resend it or refund you in full.
How to return an item
- Email support@astrogear.co.uk with your order number and the item you'd like to return.
- We'll reply with our returns address and instructions.
- Post the item back within 14 days of contacting us. We recommend a tracked service, and please keep your proof of postage.
Refunds
We'll refund you within 14 days of receiving your return, or of you showing us proof that you've posted it, whichever is sooner. Refunds go back to your original payment method. Delivery is free on every order, so there's no delivery charge to refund. Your bank may take a few extra days to show the money in your account.
Exchanges
As every item is printed to order, we can't swap sizes or colours directly. Just return the item for a refund and place a new order for the one you'd like.
Contact us
Questions about a return? Email support@astrogear.co.uk or call 01204 279247.